Helium Tank Rental Policy

Helium Tank Rental Agreement & Terms and Conditions

This Helium Tank Rental Agreement (“Agreement”) is entered into between Charleston Balloon Company(“Company”) and the customer (“Customer”). By completing a rental transaction, Customer agrees to the following legally binding terms:

1. Rental Eligibility & Verification

Customer must be the individual who placed the order and must present at pickup:

A valid government-issued driver’s license
The credit card used for the transaction

Failure to meet these requirements may result in refusal of rental without refund.

2. Rental Period

The standard rental period is three (3) business days unless otherwise specified. All equipment must be returned by the agreed-upon due date.

3. Security Deposit Authorization

Customer authorizes a refundable security deposit hold, if applicable, at the time of pickup.

Deposit amounts may vary based on equipment rented
Deposit will be released upon timely return of equipment in original condition
Company reserves the right to apply the deposit toward damages, late fees, or replacement costs

4. Late Returns & Non-Return

Equipment not returned within twenty-four (24) hours after the due date will be deemed unreturned.

Customer agrees that the Company may charge the full replacement cost as follows:

Standard Helium Tank (27): $250–$400
Large Helium Tank (55): $400–$600
Regulator: $75–$150

Charleston Balloon Company reserves the right to charge the card on file without further notice.

5. Equipment Condition & Acceptance

Customer acknowledges that at the time of pickup:

All equipment is received in optimal, working condition
The helium tank is full

Written verification will be taken at pickup to document condition and fulfillment.

No refunds or adjustments will be made after equipment leaves the premises.

6. No Refund Policy

All rentals are final. No refunds, credits, or partial reimbursements will be issued for unused helium or early returns.

7. Use, Handling & Transportation

Customer agrees to:

Operate equipment safely and as intended
Transport tanks in a secure, upright position
Regulators and other equipment are removed from tank
House equipment in a safe environment

Customer assumes full responsibility for any risk of injury, damage, or loss during use or transport.

8. Damage, Loss, or Theft

Customer is fully responsible for any damage, loss, or theft of equipment during the rental period.

Charges may include:

Full replacement cost
Repair costs (if applicable)
Cleaning or restoration fees, if equipment is returned in poor condition

9. Limitation of Liability

Charleston Balloon Company shall not be held liable for:

Improper use or handling of equipment
Balloon performance or float duration
Any event-related outcomes

All equipment is provided “as is” without warranties beyond those required by law.

10. Indemnification

Customer agrees to indemnify, defend, and hold harmless Charleston Balloon Company, its owners, employees, and affiliates from any and all claims, liabilities, damages, or expenses arising from the rental or use of equipment.